Crew On Call are committed to protecting the privacy of visitors to our website. We will use our best efforts to ensure that the information you submit to us remains private, and is used only for the purposes to which you agree. The following reflects our commitment to you.

General information collected from visitors to the website

In general, we gather information about all of our users collectively, such as what areas users of the site visit more frequently and what services users access the most. This information helps us determine what is most beneficial for our users, and how we can continually create a better overall experience for you when visiting our site.

Your personal information collected on this website

In some instances we may need more specific information about you, such as name, address, email address, telephone number, etc. We would collect this information if you were to apply for a job via this website, or to sign up for a service. We may also ask you for other information such as the types of jobs you are interested in and your workplace concerns in order to provide you with the best possible service and internet experience.

Generally, the type of personal information we collect about you is the information included in your on line job application or resume, for example, your name, mailing address, telephone number, e-mail address, career history, details of any competency tests or other information relating to your career.

We may also collect sensitive information about you such as facts about your health (including any disability). Where we collect this type of information we will obtain consent.

We collect personal information for any one or more of the following purposes:

  • Assist in finding or retaining work;
  • Assist in career performance or management;
  • Analysing human resource and labour markets;
  • Any test or assessments undertaken;
  • Helping in work rehabilitation;
  • To facilitate services to or by us, where the organisation is a client or service provider or potential client or service provider.

There may be occasions when we obtain personal information about you from a third party, for example, from nominated referees, or obtaining performance feedback. If we don't have prior consent, we will take reasonable steps to inform you that we have collected personal information. If the information is not provided we may be limited in our ability to provide recruitment services to you.

How we use and disclose personal information

We may use and disclose personal information for the purposes it was collected or for a related or ancillary purpose such as providing one of our services.

We may disclose your personal information to:

  • clients who may wish to engage the candidate services
  • organisations that conduct competency or psychometric tests
  • referees
  • a workers compensation body
  • suppliers of services to us
  • our related entities
  • depending on the circumstances, to the Australian Federal Police to verify if there is a criminal record
  • or to educational or vocational organisations to the extent necessary to verify qualifications

If we engage third party contractors to perform services for us which involves handling personal information we take reasonable steps to prohibit the contractor from using personal information except for the purposes for which it was supplied.

How do we store personal information?

Safeguarding the privacy of your information is important to us, whether you interact with us personally, by phone, mail, over the internet or other electronic medium. We hold personal information in a combination of secure computer storage facilities and paper-based files and other records, and take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.

We may need to maintain records for a significant period of time. However, when we consider information is no longer needed, we will remove any details that will identify you or we will securely destroy the records. General information disclosure

We do not disclose personal information that you provide, such as your name, address, email address, telephone number, etc., to any outside parties, except where we are under a legal duty to do so, including circumstances where we are under a lawful duty of care to disclose information. Gaining access to information we hold about candidates

Candidates can gain access to the personal information we hold about the candidate by written request. A request for access to the personal information we hold about the candidate or in relation to an inquiry about privacy should be sent to:

ATT Privacy Officer
Crew On Call
PO Box 185
Upper Coomera QLD 4209

We will deal with the request to provide information within a reasonable time.

Keeping personal information up-to-date

Candidates may access, correct, update, and/or delete any personally identifiable information that the candidate has submitted to Crew On Call. If the candidates personal information changes please contact the Privacy Officer and we will endeavour to update and correct the information.

Security of candidate personal information

Crew On call has implemented generally accepted standards of technology and operational security in order to protect personally identifiable information from loss, misuse, alteration, or destruction. Only authorised Crew On Call personnel have access to personally identifiable information. These parties are required to treat this information as confidential. Despite these precautions, we cannot guarantee that unauthorised persons will not obtain access to the candidate personally identifiable information. The candidate personal information may be stored in hardcopy or electronically. We have security procedures in place to protect the candidate personal information.


The feedback acquired from our client and candidate questionnaires or other means becomes the property of Crew On Call. We may use this feedback, such as success stories for marketing purposes. This policy does not apply to employee records. Or changes to our privacy policy If we decide to change our privacy policy for our website, we will post these changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose it to anyone. If, at any time, you have questions or concerns about our commitment to your privacy, please feel free to email our Privacy Officer 02 9318 2442.


Despite our efforts to provide accurate and up-to-date information on this website, Crew On Call declines any responsibility for inaccurate, incomplete, or outdated information that may be posted on this site, and expressly disclaims liability for errors or omissions in its contents.


Contact Us

PO Box 185 Upper Coomera QLD 4209

New Clients, Accounts & Bookings:  + 61 2 9318 2581

Payroll:  + 61 2 9318 2442

Email:   This e-mail address is being protected from spambots. You need JavaScript enabled to view it

ABN 53 169 810 477

You can view our privacy policy by clicking here.